When you email, you can attach photographs to this message..
If we see in the photographs and after talking to you we cannot help you, we will so inform you so as to not add to your already expensive floor and resolution of your complaints.
We want to help you, not add to your problems. As said, if we can't help, we will tell you upfront and not charge you needlessly.
We have a group of the finest floor inspectors who can review your report for industry and science compliance.