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QUESTIONS AND ANSWERS

Question: I see you keep talking about protecting profits and better education about our products, how does this class help with that, before I pay the tuition?  

Answer:   Our classes will teach you what is not taught in other classes. 

Many classes for inspectors only teach how to inspect and to only report if it is a manufacturing defect or not, not the cause of the complaint beyond that. There are enough bias reports as it is. 

Question:  How does this help retailers, contractors and installers? 

 Answer: As a contractor, retailer or installer before you install, you are supposed to evaluate the site. Moisture testing, substrates and understand the substrates.  

This is the only class, that will address the performance characteristics of solid joists systems, the different types of engineered joist systems, OSB panels vs. Plywood. 

Do you know the truth about engineered wood flooring? There is a lot of false information that has been put forth to harm your profits.  about our engineered wood floors

Question: Are there issues with our subfloor panels and joist systems that are important to evaluate before and afterwards if there are complaints? 

How do these products react to moisture? 

Do they "self-correct" as some have put forth?   

Answer: Many factors can affect our wood flooring, and also, other types of flooring. 

Noisy floors, for example, happens on all types of flooring, including carpet.

There are many complaints directly related to the performance of our subfloor panels and joists.

The joists and subfloor panels directly affect our flooring since our flooring is directly placed upon them.  Many ceramic tile complaints are directly related to subfloor issues.  

Question:  Why is this class different?  

Answer: The best way to answer that question is to tell you what happened at one of our seminars when we had Dr. Loferski teach a class that included OSB and Plywood performance characteristics. 

A representative from one of the industry's associations complained to us that the information taught should never be taught because, well, we taught the truth. 

Many complaints were explained that day.  

We were told to stop teaching that type of information. Why? protect the. profits of some manufacturers at the expense of retailers, contractors and installers, and then, what about your customers or clients? 

Question: Why don't our different associations teach this type of information? 

Answer:  Many associations work directly with, or have employees of manufacturers teach in their classes. Their time is "free" to the associations, we pay our instructors.  

They also receive financial support from those manufacturers while the Guild does not receive any financial support from manufacturers. 

We do have installation classes taught by manufacturers for their products but, we are careful about our classes and we are known to address any false information with corrections.  

One employee of a large manufacturer attended one of our classes and, along with a few others, told us it was not responsible of us to, well, teach the truth.  

A few years later, one of those same persons stated in a seminar of ours that information taught that checks and splits happen originally in the drying process of wood, was wrong and that checks only happen in a home for the first time. 

I personally sent out a correction. That was false information put forth to protect manufacturers.    

Question: Are you saying that protectionism is for some in our industry an industry policy?  

Answer: Yes, of course it is. 

When the manufacturers who are more concerned about their profits than being honest with their retailers and consumers, teach the inspection classes, what type of information do you thing is going to be presented to the inspectors? 

This directly affects retailers, contractor and installers profits.  

The Guild is not controlled by special interest, and never will be.

Question: Is this what you mean by Protecting Profits?   

Answer: Yes, if you are not provided with, taught, the truth, that then puts you at the mercy of others who will not have your best interest as a policy.  

You are the only one who should be responsible for your self-interest!  

We will teach you what you need to protect your business. 

When we started these classes in 2008, we were told to not have wood scientists teach our classes. We were also told "they" would decide what the inspectors needed to know and not know.  That is when we started saying:   

CONTROL THE INFORMATION TAUGHT IN INSPECTION CLASSES, CONTROL THE OUTCOME OF THE INSPECTIONS

WE DECLINED AND IGNORED THIER INSTRUCTIONS  

Question: It sounds like you did not follow their orders? 

Answer: No, we did not stop. We took their instruction to stop teaching the truth that we are on the right path, and will continue this policy. 

They also told us that inspectors, retailers and installers should never learn the truth about kiln drying issues. 

So, we now make it a policy to always have a class about kiln drying.  

Question: What type of inspectors attend these classes?  

Answer: The type who want to be more than someone who surveys the site and reports back if it is a manufacturing defect or not. 

Also, the ones who want to know the truth and report the truth using correct information, not the false information taught in classes by self-interest parties.  

The inspectors who want to be consultants and help consumers, retailers, contractors and installers, not harm them with bias reporting.  

FOR EXAMPLE, THE POSITION THAT SO CALLED SHEARING IS ONLY A SITE CONDITION IS ONE OF THE BIGGEST EXAMPLES OF FALSE INFORMATION TAUGHT AND FOSTERED UPON OUR INDUSTRY

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